Terms of Service
Effective Date: July 2025
Welcome to consumers.zamcelco.com.ph ("Website"). This site is operated and maintained by Zamboanga City Electric Cooperative, Inc. (ZAMCELCO) to provide consumers access to their billing information, payments, service invoices, and other records related to their electric service.
By accessing or using this Website, you agree to be bound by the following Terms of Service. If you do not agree with these terms, please do not use the Website.
1. Acceptance of Terms
By accessing this Website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other guidelines or rules posted on the Website. These terms may be updated at any time without prior notice.
2. Consumer Access & Registration
- Access to consumer-specific data requires account registration using your Account Number and personal information for verification.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to provide accurate, complete, and updated information during registration.
3. Services Offered
The Website allows registered users to:
- View and download monthly billing statements
- Monitor payment history
- Request service invoices or disconnection/reconnection services
- Submit inquiries or complaints
- Access announcements and advisories
ZAMCELCO reserves the right to modify or discontinue any service at its discretion, with or without notice.
4. Accuracy of Information
ZAMCELCO endeavors to keep information accurate and up-to-date. However, the Website is provided "as is" and "as available", and ZAMCELCO makes no warranties regarding the accuracy, completeness, or reliability of information provided.
5. Consumer Responsibilities
- Use the Website only for lawful and authorized purposes
- Refrain from tampering, hacking, or attempting to gain unauthorized access
- Immediately notify ZAMCELCO of any suspicious activity in your account
6. Payments and Billing
Online payments made via third-party platforms (e.g., GCash, Maya, ShopeePay, RD Pawnshop, MLhuillier, etc.) are subject to the terms and conditions of those providers. ZAMCELCO does not guarantee their uptime or security but ensures secure integration to the best of its technical capability.
7. Data Privacy
Your privacy is important to us. All personal and billing information is processed in accordance with the Data Privacy Act of 2012. Please refer to our Privacy Policy for details on how your data is collected, used, and protected.
8. Limitation of Liability
ZAMCELCO shall not be liable for any:
- Indirect or consequential losses
- Delays in service caused by technical errors or third-party service providers
- Loss or misuse of data arising from your own negligence
9. Account Termination
ZAMCELCO reserves the right to suspend or terminate access to your account at any time for violations of these Terms, or when necessary for system maintenance or security.
10. Intellectual Property
All content on this Website (logos, text, graphics, software, etc.) is owned by ZAMCELCO or licensed appropriately. You may not copy, reproduce, or distribute any part of the Website without prior written consent.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, particularly applicable rules under the Energy Regulatory Commission (ERC) and the Data Privacy Act.
12. Contact Information
For any concerns or questions regarding these Terms, you may contact:
Zamboanga City Electric Cooperative, Inc. (ZAMCELCO)
MCLL Highway, Putik, Zamboanga City, Philippines
Email: Management Email
Phone: 991-2117
Website: consumers.zamcelco.com.ph
